FAQ About the Onboard Services
Are there laundry services on board? | Top | |
Yes, laundry service is available including washing and pressing but no dry cleaning on board. |
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--Update: October 10th, 2004 |
Is the water onboard safe to drink? | Top | |
We do not recommend the tap water on ship for drinking, although it has been purified and sterilized. Distilled water for drinking is placed in the cabin daily. Mineral water is also available on some ships. |
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--Update: October 10th, 2004 |
Do I need an electrical converter/adapter? Can I use my hair dryer or shaver? | Top | |
Most ships have 110V outlets in the bathroom and rest of cabin 220V, no need for a converter/adapter. Many ships will supply hair-dryers in your cabin for your convenience. |
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--Update: October 10th, 2004 |
Is foreign currency exchange available onboard? | Top | |
Yes, it is available on each ship. Currency exchange services are available onboard at the Guest Relations Desk. |
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--Update: October 10th, 2004 |
Are there medical services onboard? | Top | |
Professional medical services are available on all cruise ships almost and every ship has a doctor on call and two registered nurses in attendance. |
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--Update: October 10th, 2004 |
Is Internet access available onboard? Can we stay in touch with my family? | Top | |
Yes, you can reach your friends or family 24-hours a day via the Satellite Service on ship. Secretarial service such as photocopying, simultaneous translating, typing, personal computers, fax capabilities are available in BusinessCenter. But you need to pay extra charge. |
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--Update: October 10th, 2004 |
Can you arrange an extra bed in cruise? | Top | |
Not all cruise ships are able to offer an extra bed, although most ships rating four stars and above have staterooms with larger space. You could ask your agent if the ship can provide it or not before your booking. |
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--Update: October 10th, 2004 |
Are special food items, medical requirements available? | Top | |
Most ships can accommodate salt-free, low-carbohydrate, Kosher, maigre or other diet preferences. However, this request must be made at least 45 days prior to your departure date. |
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--Update: October 10th, 2004 |
What will the menu be on my sailing? | Top | |
Unfortunately, we are unable to advise you of the specific menu for your sailing. Generally meals are served buffet style both in Chinese and western style for breakfast with coffee and tea free of charge. Featured Chinese table service is served at lunch and dinner plus soda and beer free of charge. |
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--Update: October 10th, 2004 |
What security is onboard? I have left a personal item onboard the ship. Do your cabins have safes? | Top | |
Yes, there is the mini-safe in the stateroom closet. If there is no mini-safe in the stateroom, consult inquiry office in the ship. |
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--Update: October 10th, 2004 |
What about passengers with special needs? Are physically challenged facilities available onboard? | Top | |
If you have special medical, physical or other relevant needs such as wheelchair characteristics, you must inform your cruise specialists in writing at the time of booking to know if they can provide appropriate assistance or not. Over the years, cruise lines have aimed to improve their facilities so that travelers who are wheelchair-bound or otherwise physically challenged can enjoy a cruise as fully as possible. Handicapped staterooms on ships for special needs are often a "converted" one from regular-sized cabins for the physically challenged). On some ships narrow corridors, lips on the doorways, steps in public area are unavoidable. Ships cruising along the Yangtze River may inevitably docks in some of the rural area like small towns or village, elevator and cable cars are not always available. Wheelchair access may be limited and even impossible, so we recommend that passengers with special needs travel with a companion who can provide required assistance. Before booking your cruise, ask your cruise specialist to check the accessibility of the ship's public areas and cabin amenities. |
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--Update: October 10th, 2004 |
Can I have extra bed in a standard cabin? | Top | |
The standard cabins are from 9 to 16 sq. mts including bathroom. Most cabins measure 10- 12 sq. meters. Extra beds are not allowed in smaller cabins but it may be possible in larger cabins. For adult travelers, we suggest not having extra bed in standard cabin as the extra bed size is only 0.9 x 1.8 and it will make the cabin very crowded. |
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--Update: July 25th, 2011 |